Corona Information

Are we still working?
Yes! We are very busy! Our office team is working from home and our warehouse team are still operating on site.
Thu, 7 May, 2020 at 3:26 PM
Are you currently delivering to (my address) during lockdown?
Can you checkout? The answer is yes. If you can't checkout, the answer is no.  Please be patient we will get your order to you as soon as possible :) ...
Thu, 7 May, 2020 at 3:26 PM
When will I get my order?
If you didn't receive your order confirmation email, please check your spam.  Please allow a five day delay for your parcel to arrive. You may get a co...
Thu, 7 May, 2020 at 3:27 PM
Why don’t I have my tracking number yet? My tracking number is not working
There may be a short delay getting your tracking number or email shipping confirmation from Bobbin’s system. Occasionally these may arrive after you get you...
Thu, 7 May, 2020 at 3:27 PM
Can I still use Pick Up Shop?
Our courier may have suspended this service in your area. To check, enter your postcode here. If there are no results, this is currently not an option.
Thu, 7 May, 2020 at 3:03 PM
Can I speak to someone at Bobbin?
We’d love to speak to you! Our office team are all homeworking right now so we will need to call you back. Please use the Live Chat button to connect with u...
Thu, 7 May, 2020 at 3:28 PM
Can I still use Click & Collect?
Please contact us to check if your local store is still operating.
Thu, 7 May, 2020 at 3:28 PM
How do I return my order? Where is my refund?
Please use the return page. Please contact us if you have any issues. If you have an approved refund and have returned something, please allow us 7 days...
Thu, 7 May, 2020 at 3:28 PM
How has Corona effected things at Bobbin?
Corona has effected operations in a few ways. We have had a surge in demand and we are very busy indeed. Our office team is getting used to new remote wo...
Thu, 7 May, 2020 at 3:28 PM
How do I change or cancel my order?
Did you make a mistake or change your mind? To cancel your order, please refuse the delivery and return to sender. We will contact you when it comes back. ...
Thu, 7 May, 2020 at 3:28 PM